Required skills

communication skills to provide effective support and motivation to a team and overcome communication barriers

literacy skills to

read and interpret a wide range of operational workplace information

write clear and articulate team plans

planning and organising skills to ensure activities and initiatives important to team development are integrated into own work planning

problemsolving skills to identify skill deficiencies and provide opportunities for individual development

selfmanagement skills to take responsibility for team outcomes

teamwork skills to represent team interests in the wider organisation environment

Required knowledge

roles of and functions performed by supervisors and managers

different leadership styles

characteristics of effective leadership

principles of teamwork including

characteristics of effective teams

roles and attributes of team members

organisation of teams

potential team problems

benefits of effective teamwork

role and theories of motivation

group dynamics

types of organisational plans and planning processes

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria required skills and knowledge range statement and the Assessment Guidelines for the Training Package

Overview of assessment

Critical aspects for assessment and evidence required to demonstrate competency in this unit

Evidence of the ability to

lead by example and build positive team culture through effective leadership

monitor individual and team performance over a period of time and motivate individuals and teams to achieve optimum performance

integrate knowledge of leadership motivation and teamwork principles

Context of and specific resources for assessment

Assessment must ensure use of

a real or simulated tourism hospitality or event industry business operation project or event for which a team is managed

a team whose overall performance is the responsibility of the individual

Method of assessment

A range of assessment methods should be used to assess practical skills and knowledge The following examples are appropriate for this unit

project or event activities to assess the individuals ability to

model high standards of performance and behaviour

communicate expectations roles and responsibilities of team members

delegate individual tasks

coach and support team members to achieve optimum performance

evaluation of reports prepared by the individual detailing how team commitment was encouraged and how team performance was managed during the conduct of operational activities

use of case studies and problemsolving exercises so the individual can suggest methods to overcome problematic performance issues for individuals and the team

oral or written questioning to assess knowledge of leadership motivation and teamwork principles

review of portfolios of evidence and thirdparty workplace reports of onthejob performance by the individual

review of portfolios of evidence and thirdparty workplace reports of onthejob performance by the individual.

Guidance information for assessment

The assessor should design integrated assessment activities to holistically assess this unit with other units relevant to the industry sector workplace and job role for example

BSBPMGA Manage projects

BSBPMG501A Manage projects

SITXCOM Show social and cultural sensitivity

SITXHRM Monitor staff performance

SITXMGT Monitor work operations

Plans and objectives may:

Team may be:

Expectations, roles and responsibilities may include:

Innovative approaches may include:

Open and supportive communicationmay involve:

Information may include:

Feedback may be about:

Opportunities for individual development may include:

Recognition and reward for team members may include: